Privacy Policy

Born Again Matrimonial ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and protect information about you when you use our Platform.

We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 applicable in India.

Information You Provide

• Registration data: Name, email address, mobile number, date of birth, gender.
• Profile data: Religion, denomination, education, occupation, height, marital status, location, and profile photographs.
• Communication data: Messages sent to other members or to our support team.
• Payment data: Billing name, address, and transaction reference numbers (we do not store full card numbers).

Information We Collect Automatically

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Login timestamps and session activity for security monitoring.

Sensitive Personal Data

Certain information you provide — such as religious beliefs — constitutes "Sensitive Personal Data or Information" (SPDI) under Indian law. We collect this only with your explicit consent and use it solely for profile matching purposes.

We use your personal information for the following purposes:

• To create, operate, and manage your account on our Platform.
• To match your profile with compatible partners based on your preferences.
• To send you match recommendations, account notifications, and service updates.
• To process payments and maintain billing records.
• To detect and prevent fraud, abuse, and security breaches.
• To improve our Platform through analytics and user feedback.
• To comply with legal obligations under applicable Indian laws.

Your profile information is shared with other registered members as part of the matrimonial service. Beyond this core functionality, we share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the Platform (e.g., cloud hosting, payment processors, email services), bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority.
• Safety: To protect the rights, property, or safety of our users or the public.
• Business transfer: In the event of a merger or acquisition, your data may be transferred to the new entity, subject to the same privacy protections.

We require all third parties to maintain appropriate security measures and to use your data only as instructed by us.

We use cookies and similar technologies to enhance your experience on our Platform.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function (e.g., login session, CSRF protection).
• Preference cookies: Remember your theme (dark/light mode) and other settings.
• Analytics cookies: Help us understand how users interact with the Platform to improve our services.

You can control or delete cookies through your browser settings. Note that disabling essential cookies may affect Platform functionality.

We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL.
• Passwords are stored using strong cryptographic hashing algorithms (bcrypt) — we never store plain-text passwords.
• Access to member data is restricted to authorised personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments are conducted.

We retain your personal data for as long as your account is active or as needed to provide you services. Specifically:

• Active account data is retained for the duration of your membership.
• Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
• Transaction and billing records are retained for 7 years as required by Indian tax laws.
• Safety-related records (reports of abuse, policy violations) may be retained longer to protect our community.

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw consent: Withdraw consent for processing of your sensitive personal data at any time.
• Grievance redressal: Lodge a complaint with our Grievance Officer.

Our Platform is intended solely for adults who are eligible to marry. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe a minor has registered on our Platform, please contact us immediately at safety@bornagain.com and we will take immediate action to remove the account and associated data.

For more information, please refer to our Child Protection Policy.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to all registered users.
• Display a prominent notice on the Platform for at least 7 days.

Your continued use of the Platform after the effective date of changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:

• Name: Grievance Officer, Born Again Matrimonial
• Email: privacy@bornagain.com
• Phone: +91 98765 43210
• Address: Born Again Matrimonial, Chennai, Tamil Nadu – 600001, India
• Response time: Within 30 days of receipt of grievance